Our commitment

Beyond Borders Limited is committed to making Ticketify accessible to everyone, including people who use assistive technology, in line with the European Accessibility Act as it applies in Ireland. Our conformance target is the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

What we have done

• The seat map works from the keyboard. It is a single tab stop; the arrow keys move along a row and between rows, each seat is announced with where it is, what it costs and whether it is free, and unavailable seats are marked rather than hidden.
• Focus is visible. Every button, link and control shows a focus ring when you reach it with the keyboard.
• Text contrast is checked in both themes. The light and dark palettes are set to meet the AA contrast ratio for text, and the site responds to a request for more contrast from your device.
• Reduced motion is respected. If your device asks for less motion, animations and transitions are switched off.
• Errors on forms are announced to screen readers, not only shown in colour.

Known limitations

An automated check (Lighthouse, September 2026) scores the home, event, seat-map, help and privacy pages 100 for accessibility on both phone and desktop, after three fixes it found: control labels that did not contain their visible text, and carousel controls that were too small to tap. A full audit by a person using assistive technology has not yet been carried out. The seat map and the door scanner are the two surfaces most likely to need work: the seat map is a drawn canvas with a keyboard model built on top of it (on a phone it is a scrolling map, with the same announcements), and the door scanner depends on a camera. The Ticketify apps for iPhone and Android carry the same labels and announcements as the site; they have been checked with VoiceOver only informally. We will update this statement as we test each surface, and we would rather hear about a problem than guess at it.

Tell us about a problem

If something on the site is hard to use, or you need a booking made another way, open a request from My support requests or write to admin@ticketify.ie. Tell us which page, and what you were using to read it, and we will reply within five working days.

About this statement

This statement was prepared on 15 September 2026. It is reviewed whenever the site changes in a way that affects how it is used, and the date at the top tells you which version you are reading.